The ABC estimate process

From visible damage to a repair plan. Here’s what happens next.

Begin from your phone in a few minutes. ABC reviews the information, calls you directly, and explains whether the vehicle needs more photos, an inspection, or the next stage of repair planning.

Photos are optionalSend up to five—or submit without them.
No required anglesUse the clear pictures you already have.
No app or accountComplete the request directly from the website.

The first three steps

Begin with the basics.

You do not need to diagnose the damage yourself. Give us enough information to understand the vehicle and visible condition, and we will contact you if anything else is needed.

The online request is designed to be simple because a quick response and clear conversation are more useful than making customers complete a long checklist.

01

Send your contact and vehicle information

Enter your name, phone number, and the vehicle year, make, and model. Those are the only required customer details.

02

Add any helpful photos

Choose up to five pictures from your phone. There are no required angles, and you may submit the request without photos.

03

ABC reviews the visible damage

We look at the information provided and identify what can be discussed immediately and what may require closer inspection.

04 · CALL

We contact you directly

ABC calls the number you provided to discuss the damage, your questions, and the most appropriate next step.

05 · CONFIRM

Inspection when needed

Photos cannot show everything. Panel fit, sensors, structural areas, brackets, and hidden damage may require an in-person inspection or disassembly.

06 · PLAN

Move toward repair

Once the condition is understood, the estimate and repair direction can be updated to reflect the work the vehicle actually needs.

Understanding your estimate

Photos help—but they are not the final inspection.

A photo-based estimate request is a starting point. It may help identify damaged panels, paint work, bumper damage, and obvious alignment concerns, but some conditions remain hidden until the vehicle is inspected.

Any preliminary estimate can change if inspection or disassembly reveals additional parts, labor, calibration, structural, or refinishing needs. ABC will explain when more information is necessary.

A

Paying without insurance

You may request an estimate without opening an insurance claim. Tell us during the call that you plan to handle the repair directly.

B

Using an insurance claim

If you already filed a claim, keep the claim number and any insurer estimate available so the relevant details can be discussed.

C

Additional damage

If repair work reveals damage that was not visible initially, the repair plan and supporting estimate information may need to be updated.

Ready when you are

Start with the information you have.

Submit the basics from your phone. ABC will review the request and call if we need anything else.